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RETURNS AND EXCHANGES POLICY
We always hope that our products fit you perfectly and find their place in your wardrobe. However, you can always return or exchange the purchased items if they do not fit.
When returning or exchanging products, the following conditions must be met:
–– The return/exchange deadline is not expired (please find more information below); – The returned/exchanged products are undamaged (please find more information below); – The receipt or invoice is provided; – A printed copy of the exchange form (download here) or the return form (download here) is provided; – The returned/exchanged have to be sent by registered post or brought directly to the Adatytė store, located at Rūdninkų g. 4-2, Vilnius LT-01135.
Products can be exchanged or returned within 14 days in Lithuania or 30 days in other countries inside and outside the EU after the delivery date.
Returned or exchanged products must be provided in their original and undamaged packaging. The products have to be undamaged, unused, in the same set as purchased and ready to be sold again (with undamaged labels, unremoved protecting covers, etc.).
A printed receipt or invoice must be provided together with the return/exchange form. Please contact firstname.lastname@example.org for more information.
The returned/exchanged have to be sent by registered post or brought directly to the Adatytė store, located at Rūdninkų g. 4-2, Vilnius LT-01135.
We reserve the right not to accept the products if they are used or damaged, with the labels removed, the return/exchange deadline is expired or if the products were tailored/adjusted according to an individual order (changing the colour, adjucting the length/width, etc.).
The return costs are covered by the customer. Only the price of the purchased products is refunded. Mailing costs are not covered.
If the customer paid with a gift card, the same gift card is refunded along with any additional payment had there been one. Gift cards are not exchanged into cash.
If the product was purchased with a discount, the discounted price is refunded.
Products of unacceptable quality cannot be exchanged or returned according to the Rules of Returns And Exchanges approved by the order of the Minister of Economy No. 217 of 29th of June 2011.
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